Xc60 Privacy Policy — Protecting User Information

1. Information We Collect

Xc60 collects your personal information when you register an account, use the platform, make a deposit, or contact our support team. The types of information collected include:

Account Information

Full name, email address, phone number, date of birth, and login credentials (username and password stored in encrypted form). This information is required to create and verify the identity of your xc60 account.

Payment Information

Details related to deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR), including bank name, bank account number, and transaction records. xc60 does not store credit or debit card numbers directly — all payment processing is handled through secure payment providers such as FPX and Touch 'n Go.

Device & Browser Information

IP address, browser type, operating system, device model, screen resolution, and other technical information collected automatically when you access the platform. This data is used to detect suspicious access and optimise the user experience across different devices.

Usage Data

In-platform activity records including games played, session duration, login frequency, betting history, and interactions with platform features. This data helps us understand how users engage with xc60 and continuously improve our services.

2. How We Use Your Information

The information collected by xc60 is used for the following purposes:

• Identity verification and account security — ensures only the legitimate account owner can access their account;
• Financial transaction processing — processes MYR deposits and withdrawals accurately and securely;
• Platform Improvement — analyses usage patterns to improve the platform's interface, speed, and usability;
• Customer Support — enabling the xc60 support team to assist you more effectively when you reach out to us;
• Legal Compliance — fulfils applicable legal and regulatory requirements, including anti-money laundering reporting obligations;
• Service communications — sends account-related notifications, transaction updates, policy changes, and offers relevant to your use of xc60.

We do not use your information for any purpose beyond those stated above without first obtaining your consent.

3. Cookies & Activity Tracking

Xc60 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of Cookies Used

• Session cookies — used to maintain your login during an active session and not retained after the browser is closed;
• Preference cookies — saving your language, region, and display preferences to speed up your browsing experience;
• Analytics cookies — collects anonymised data on how users interact with the platform for internal improvement purposes;
• Security cookies — helps identify suspicious sessions and protects your account from unauthorised access.

You can manage or delete cookies through your browser settings at any time. However, some platform features may not function optimally if cookies are fully disabled.

4. Data Storage, Security & Third-Party Sharing

How We Store Your Data

All your personal information is stored on servers protected by industry-standard SSL encryption protocols. Access to the xc60 user database is restricted to authorised personnel only and is subject to strict access control policies.

Retention Period

Active account information is retained for as long as your account remains active on xc60. Once your account is closed at your request, your data will be deleted within the stipulated timeframe, except for data that must be retained to fulfil legal or regulatory requirements.

Third-Party Sharing

Xc60 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, we may share information with:

• Payment service providers (FPX, Touch 'n Go) that process your financial transactions — only the information necessary to complete the transaction;
• Government authorities or law enforcement bodies when required under applicable Malaysian law;
• Internal technical service providers (hosting, cybersecurity) bound by strict confidentiality agreements.

5. Your Rights as a User

As an xc60 user in Malaysia, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support team and will be processed within a reasonable timeframe.

Right to Rectification

If you believe the personal information we hold is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly through the profile settings in your xc60 account.

Right to Deletion

You may request deletion of your personal information upon closing your xc60 account. Deletion requests will be processed in accordance with applicable legal requirements — data that must be retained for legal compliance cannot be fully deleted.

Right to Withdraw Consent

You may withdraw consent to receive marketing communications at any time by contacting our support team or through your account settings.